Terms & Conditions

1. General Terms

This website is operated by BLUUMING CAPITAL S.A.S., a commercial entity registered under NIT 901966639-1, headquartered in Medellín, Antioquia, Colombia, hereinafter referred to as “MEDELLINN HOTEL.” By visiting this site and/or purchasing services, you agree to be bound by the following terms and conditions.

2. Definitions

User/Guest: Any individual or legal entity who accesses the site to browse information or purchase accommodation and event services. Content: All information, text, images, and designs published on the site.

3. Age Restrictions

MedellINN services are not intended for use by individuals under the age of eighteen (18) without supervision. In compliance with Law 679 of 2001, MedellINN expressly rejects the exploitation, pornography, and sexual tourism of minors. Any offense of this nature will be reported to the appropriate authorities.

4. Service Terms

4.1 Booking Process

A reservation is confirmed upon selection of dates and room or event type, submission of personal information, and email confirmation. The guest is responsible for the accuracy of all information provided.

4.2 Check-in & Check-out

Check-in: From [XXX]. The hotel reserves the right of admission. Check-out: By [XXXX]. Late check-out may result in an additional night charge.

4.3 Payment & Guarantee

Upon arrival, MedellINN Hotel may require a credit card as a guarantee for additional charges. Accepted payment methods: cash, credit cards (Visa, Mastercard, Amex), and debit cards.

5. Right of Withdrawal & Payment Reversal

In accordance with applicable Colombian law, guests may exercise their right of withdrawal within the legally established timeframe. Payment reversal may be requested in cases of fraud or unauthorized charges, provided notification is made within five (5) business days of becoming aware of the issue.

6. Cancellation Policy

Refundable Rates: Subject to the specific deadlines communicated at the time of booking. Non-Refundable Rates: No cancellations or refunds permitted under any circumstances. Late Cancellation / No-Show: The first night’s charge or the amount stipulated at booking will apply.

7. House Rules, Loss & Damages

All guests agree to comply with the hotel’s internal regulations. Conduct contrary to public order or decency may result in removal from the property without refund. Guests are liable for any loss or damage caused to hotel property.

8. Privacy & Data Protection

All user information will be handled in accordance with Law 1581 of 2011 and MedellINN Hotel’s Personal Data Protection Policy, for the purposes of service delivery and commercial communications.

9. Contact & Support

For requests, complaints, or claims (PQR): Email: reservations@everyplace.co Phone/WhatsApp: 3245443181